IDENTIFICATION OF THE MOST INFLUENTIAL CRITICAL SUCCESS FACTORS IN THE APPLICATION OF ERP SYSTEMS IN BRAZILIAN PUBLIC EDUCATIONAL INSTITUTIONS

Flávia Campos Fernandes Leandro, Mirian Picinini Méxas, Haydée Maria Correia da Silveira Batista, Ana Claudia Dias, Geisa Meirelles Drumond

Resumo


This study was made through a literature review specially investigated on the use of ERP (Enterprise Resource Planning) system in several organizations. The objective was to identify the Critical Success Factors (CSF) considered the most influential for the successful implementation of the above mentioned system, in the three stages of the project: pre-implementation, implementation and post-implementation. For such, 40 papers were studied on the Capes platform in the bibliographic databases Scopus and Web of Science. Based on this literature review was carried out a questionnaire that was submitted to specialists in ERP systems of educational institutions. It was verified that the three CSF most cited as "very important" in the pre-implementation phase were: High Management Support, Project with Clear Goals and IT Used before the ERP System. In the implementation phase were: Training and Education, Supplier Support and Accuracy and Data Reliability. And in the post-implementation phase were: User Feedback Analysis, Data Accuracy and Reliability, and Supplier Support. It is worth mentioning that these three phases of the ERP system life cycle allow a very strict control of the organization's areas of performance, where the monitoring of its results can guarantee the productive performance of the ERP system implementation. It is expected that this research can contribute to researchers and managers to take advantage, with greater precision, of the study regarding the CSF in relation to the application of the ERP system in educational organizations. As a suggestion of future work it is proposed to observe and monitor always the Critical Success Factors in loco.


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ISSN: 1679-9844 
  

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